Support
Castara Support
A premium medieval puzzle adventure featuring progressive Queens and Sudoku challenges, castle progression, achievements, and rewarding gameplay
Support Page Title
Castara Support
Support Page Content
Welcome to Castara Support.
Castara is a medieval puzzle adventure featuring progressive Queens and Sudoku challenges.
Common Questions
How is progress saved?
Your level progress, saved boards, scores, achievements, sound settings, and preferences are stored locally on your device.
How do rewarded advertisements work?
Rewarded advertisements are optional. A hint or shield restoration is granted only after the advertising provider confirms that the advertisement was completed. Closing an advertisement early does not grant the reward.
Why is an advertisement unavailable?
Advertisements may be unavailable because of network conditions, regional restrictions, consent settings, or temporary inventory limitations. Check your internet connection and try again later.
How do I change advertising privacy choices?
Open Castara, select Settings, and choose Ad Privacy Choices when that option is available in your region.
How do I reset my progress?
Open Settings and select Reset Statistics. Deleting Castara removes all locally stored gameplay data.
Troubleshooting
Confirm that your device is connected to the internet when requesting an advertisement.
Close and reopen Castara if a board or advertisement stops responding.
Install the latest version of Castara and iOS.
Restart your device if the issue continues.
For additional assistance, use the support or contact form provided on this website.